The OECD’s Observatory of Public Sector Innovation (OPSI) in Paris has released a report of 50 countries surveyed about their use of AI to enhance public sector work. It found that 36 have, or plan to have, public sector AI strategies that will allow AI to be integrated into policy-making and service design. Examples include Canada’s use of AI to comb through air cargo declarations, and identifying risks, which few governments have the resources to do before loading. Another innovative use comes from Belgium in its use of AI to analyse citizen input on issues such as climate change. Belgium’s CitizenLab is a civic technology company that uses machine-learning algorithms to help civil servants easily process thousands of citizen contributions.
Read more on Global Government Forum for a link to the report and more about OPSI’s Case Study Platform which collects examples of public sector innovation.