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The need for rapid response to the COVID-19 crisis has caused many departments to accelerate changes and deliver them in a matter of hours and days, which might have taken years to deliver in normal circumstances. During lockdown, when we have borne witness to an unprecedented surge in remote working across the UK, government departments have needed to move the delivery of their services across to digital channels, computers and mobile devices. The pandemic has forced us to challenge every step that needed a face-to-face human interaction and seek alternatives. As such, UK government departments are needing to invest in emerging technologies at pace, as well as their applications for delivering customer-facing services. Open Access Government explores the possibility that COVID-19 has accelerated the pace of digital transformation in the public sector, read it here.

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