A recent UK survey by software company Thoughtworks covered a representative sample of 2,041 adults and showed that 63% cited tech and data factors required by the public sector to modernise. In addition, 18% believed the public sector would specifically need to address issues on out-of-date technology and legacy IT. 26% saw cyber security as a key challenge, and 24% highlighted the use of personal data. 23% believed advances in surveillance technology require serious thought on how to strike the right balance between security and personal privacy.

Respondents identified a number of areas in which technology could provide key benefits: enabling a faster response to national emergencies (45%); making public services cheaper to run (38%); improving community health and wellbeing (38%); ensuring remote communities enjoy the same rights and access to services (32%) and enhancing inclusivity and fairness (28%).

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