The Commission has published the eGovernment benchmark report, which shows that digital delivery of public services has improved during the last two years across Europe. Assessment criteria include the transparency of online public services, mobile friendliness and cross-border mobility, explains eureporter.
Highlights include transparency of online public services, which improved from 59% to 66% over the past two years; mobile friendliness has also increased and now stands at 76% (up from 62%) – this means that more than 3 in 4 online services are designed to be used on a mobile device. Cybersecurity however remains a major challenge, only 20% of all government website URLs meet basic security criteria.
The ‘eGovernment Benchmark 2020: eGovernment that works for the people’ report shows that every one of the 36 countries measured has improved the digital delivery of public services according to the four benchmarks considered in the assessment. However, the scale of improvement and the overall performance vary substantially, for example:
Malta (overall score of 97%), Estonia (92%), Austria (87%) and Latvia (87%). These countries score highest across all four top-level benchmarks, followed closely by Denmark (84%), Lithuania (83%) and Finland (83%).
In terms of progress, Luxembourg, Hungary and Slovenia have made the greatest advances in the last two years, rising with 20, 19 and 18 percentage points respectively, resulting in corresponding overall scores of 79%, 63% and 72%.