As governments around the world deal with the global pandemic and economic challenges, the need for digital transformation and exceptional government customer experience (CX) has never been greater, writes Forrester.
In its latest report, it discusses best practices for ‘customer-obsessed’ government. It investigates technology efforts regarding business management, open source, and data analytics and culture efforts on collaboration and innovation. It also debates process and service design efforts concerning customer obsession and aligning tech and departmental objectives, as well as deliberate regulation and compliance efforts regarding data protection.
You can download the report “Best Practices For A Customer-Obsessed Tech Transformation In Government” to help government tech and departmental leaders devise their strategy for technology transformation as the basis for enabling customer-centric solutions.