Performance-based contracting and electronic purchasing platforms have been a best practice in big cities for years. Now some mid-sized municipalities are adopting these approaches but implementing shifts isn’t easy. Generally, smaller cities have been slow to fully embrace e-procurement and purchasing analytics and a hurdle for adopting performance-based contracts is that cities must be willing to make tough choices when a contractor fails to meet performance targets. Government Technology outlines some pain points and offers examples of what others are doing.
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