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After success with a chatbox tool on the city’s procurement website, El Paso officials are considering how to implement it across other platforms. Ask Laura provides users with a “customer service experience that provides immediate information on topics that include: how to register as a vendor with the city; how to do business with special programs; where to find bids and other FAQs,” said Veronica Gomez, a software specialist for the city. The city has just launched Ask Laura on the city tax page and plans to bring the feature to the Department of Planning and Inspection and the El Paso International Airport websites.
This report lays out and discusses key practices in green, sustainable public procurement and supports each of these practices with rich country-level case studies. The key practices are individually and collectively informative and can also be applied at the individual public organization, regardless of level of government.

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