Recap & Recording: Creating a Culture of Customer Service in Public Procurement

Strategy and Leadership Learning Podcasts and Webinars North America All Government Levels Federal and Central Local and Municipal Organization and Culture State and Regional Past Events Government Tools Learn Skills and Best Practices

customer_service_cultureREV.png

On August 8, Jack Pellegrino, Director of Purchasing & Contracting for the County of San Diego, presented a webinar on how public procurement is a service profession and the importance of customer service within this area. While providing good customer service takes a little extra time, organizations can certainly reap the rewards later on.

Joined by Raj Sharma, Chairman of Public Spend Forum, Jack provided an interactive discussion about achieving an improved understanding of customers needs and requirements and becoming a trusted advisor to customers.

For those of you who missed it, you can watch a replay below and download the slides here.

0