Client Need
A federal program office is responsible for the management and operation of a call center that fields healthcare and benefits related inquires for military members and their families. The client was planning to modernize the suite of software tools utilized by the call center and wanted to understand the ecosystem of call center software solutions.
Results
In under 3 weeks, we delivered an actionable market report including a breakdown of cutting-edge contact center software capabilities, a list of leading contact center software solutions providers, and a set of validated POC information for market research outreach.
Validated over 150 companies including startups, small firms, and traditional suppliers
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Mapped Solution Providers by number of Software Capabilities they can bundle
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Identified the companies working with the federal government as a potential target for the client, across the 6 priority areas
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Approach
OLD-FASHIONED ANALYSIS + AI-MI™ : PSF Analysts, leveraging PSF’s AI-enabled RMIS AI and datasets, along with traditional research and analysis
- Utilized PSF’s AI-enabled market ontologies to identify 10 contact center software solution capabilities
- Leveraged SpendMatch™ and SupplierMatch™ algorithms to identify match and validate contact center software solution providers including suppliers already working with federal government agencies
- Complemented AI-workflow with analyst research to uncover additional startups and emerging companies
How can we help you?
We're ready to help you discover the right companies and ecosystem partners, understand technology/market trends and track risk/commercialization potential of your portfolio of companies/contractors.
